Career Origin Pty Ltd is a highly professional and personalised fully inclusive service provider that offers lifetime commitment towards assisting clients in achieving career goals through the provision of effective guidance and support. We do this with integrity, flexibility, efficiency and value for money.
95% of our clients achieve their career goals through utilising our services. Your success is our success! The fact that Career Origin continues to offer more products and services to meet client needs and continually expands our client base is indicative of our success in providing valuable career guidance and assistance that works! Career Origin boasts a fantastic success rate for our clients and we are committed to client satisfaction, however, we do have terms and conditions that act as a framework to ensure the quality of products and services we deliver. Career Origin can guarantee a professional service that will support clients throughout their career and recommends that each client be true and upfront in regards to their individual circumstances in order to achieve the best outcome. Career Origin guarantees we will:
- Respect your right to absolute confidentiality and privacy
- Provide a competitive quotation based on your individual needs
- Always act with integrity, flexibility and efficiency
- Take the time to get to know you and personal career goals
- Provide equivalent opportunity for initial consultation via phone, email or face-to-face appointment – depending on the clients preference
- Ensure you have the adequate opportunity to proofread and amend work provided prior to the final print
- Meet deadlines specific to a particular job opportunity
- Provide the final product in a professionally presented folder utilising high quality parchment paper
- Retain your documentation for future reference, updates, amendments and changes in career path
Due to the diverse personalities, qualifications and life experiences of our clients we cannot provide guarantees for success in obtaining employment resulting from the services provided which include but are not limited to; Resume and Portfolio preparation, Government applications, Cover Letters, Interview Coaching, Career Counselling and attendance at Workshops. Career Origin is reliant on the client to implement the learned techniques within coaching sessions and workshops. Career Origin takes no responsibility for the information contained within any resume, selection criteria, cover letter or other document produced on behalf of our clients or in consultation with our clients. The client is solely responsible for all content once final approval has been provided. The client is responsible for ensuring the content of the documentation is true and accurate. Each client provides approval on documentation developed by Career Origin, therefore Career Origin cannot be held liable for information contained with this documentation.
PRIVACY and CONFIDENTIALITY
Your privacy and confidentiality is our priority. We will only use your personal information for the purposes of developing your career-marketing documents. Your personal information may be disclosed to our resume writing staff and career coaching/interview coaching contractors or any person with lawful entitlement to obtain the information as per your instruction (i.e. emailed to an email address nominated by yourself or to a Career Consultant who is off site). Career Origin will not disclose your personal information to any other third party. Career Origin will do all things necessary to prevent internet hacking or data theft and will do all things necessary to recover such files and take necessary action against perpetrators. Career Origin takes reasonable steps to protect your personal information, conducting daily data back ups and restricting access to our client database which can only be accessed by authorised personnel. Career Origin will treat all information, provided verbally from the time of enquiry to the point of engaging services, as confidential unless a consent regarding confidentiality or consent to release information has been signed and provided by the client. All counsellors have a mandatory duty of care to maintain records of conversations on any career counselling and/or career consultation sessions. Minors are required to provide written consent for third party access to a parent or care giver.
Career Origin reserves the right to view all provided documentation and after consultation, decides if the selected package fits in with the client’s career values and goals. Here at Career Origin we pride ourselves on tailoring documents to assist in achieving specific career goals, therefore the quoted prices are not always based on current profession or level of qualification, rather, they are often calculated on a combination of factors such as current profession, industry experience, qualifications and what the client is seeking to achieve. Quotations are valid for a period of 3 months. Prices are subject to change at the discretion of Career Origin. Career Origin resume pricing is inclusive of consultation (via email, phone or in person), preparation/writing, any form of correspondence, electronic copy, professional print and presentation folder, postage and handling of final copies and lifetime storage of documentation. Career Origin provides free consultation with our Consultant/Mobile Consultant for an initial intake session.
MISSED OR CANCELLED APPOINTMENTS
Notification for cancelled or postponed appointments, must be provided no later than 48 hours prior to the appointment. This applies to booked appointments for Career Counselling and Interview Coaching. Failure to comply with the required notice period will result in the full fee being applied and is non-refundable. If provided with more than 48 hours notice we will endeavour to accommodate a change of appointment.
Workshops are delivered by Career Origin. The attendance fee pertaining to each workshop may vary depending on duration, subject and guest speaker. Costs will be announced on the Career Origin website. Interest in workshops must be registered and paid prior to the date of the workshop. Workshop payments are non-refundable.
Career Origin accepts payment via Credit Card, EFTPOS, Direct Deposit, Cash and Money Order. Career Origin does not accept payment via personal or bank cheque. A $2.50 transaction fee applies to each EFTPOS and Credit Card Transaction. A $10.00 transaction fee applies to each AMEX or Diners Club transaction. Payment is required prior to the commencement of any work, as Career Origins workload is scheduled based on the number of bookings and services engaged during any particular period. Tax invoices are provided at the finalisation of work, however, if a client requests a tax invoice at the time of payment, this will duly be provided by our staff. Payment processed via direct deposit requires a period of time in which funds must clear before work is commenced. This clearance period varies with each individual financial institution, from 1 – 3 business days. Work is not commenced until such funds are cleared. Career Origin will advise clients where applicable of this policy, however, it is the responsibility of the client to notify Career Origin that funds have been transferred. Failure to provide evidence of a direct deposit will deem the account as unpaid. In order to avoid discrepencies in relation to direct deposits, Career Origin recommends that a receipt be provided via mail or fax and that the quote number is used as a reference.
PERIODICAL PAYMENT PLANS
Periodical payment plans are available and incur a 10% fee of the quoted price or package price as selected by the client. Payment Plans are provided on the condition that the client must pay the specified minimum repayment per week as set by Career Origin. The minimum required repayment can vary depending on the selected services/package. In order to commence the payment plan clients are required to provide two forms of Identification, one of which must detail a current address and another detailing photo identification. Payments are processed using the client's credit card for the initial and periodical payments. Work will be scheduled once initial payment has been processed, therefore delays in paying the initial deposit can affect the quoted price as this impacts on the timeframe in which we have to work in order to meet the specified deadline. The initial deposit is due on the day in which the client proceeds with the payment plan. All periodical payments thereafter are processed on the Friday of each week until such time that the payment plan is complete. These dates are indicated on the third page of the payment plan contract. Career Origin Pty Ltd has the right to process payment on and after the allocated payment due date. This will apply in the events which impact on normal trading days, including but not limited to public holidays, staff leave or technology disruptions. It is the client’s responsibility to ensure funds are available and/or the credit card details are current. Late payments incur a $20 late payment fee. If any amount is outstanding at after the last date of the payment plan, this amount will incur a $40 administration fee and referral to a debt collection agency. Career Origin has offered this payment plan in good faith that the client can and will honour this agreement and will make arrangements to ensure adequate funds and completion of the payment plan regardless of the outcome of your application or a change of mind. Career Origin has the right to withhold services and/or documentation in the event that a payment plan is not complied with in accordance with the terms and conditions. Career Origin has agreed to commence work and provide a service prior to the receipt of payment in full. By signing a payment plan agreement and/or undertaking verbal agreement to proceed with the payment plan, the client undertakes that the payment arrangement is fair and just and that the client has the ability to meet each and every due date for the duration of the payment plan. The client must also undertake that personal financial circumstances will allow payment of each instalment. Verbal agreement is when a client has instructed commencement of works and has provided credit card details for the commencment of the payment plan arrangment. Verbal agreement is often sought in circumstances where technology does not allow the use of signed contracts in the event of mobile consultation at the client's home or at select destinations.
Career Origin works to specific deadlines which are based on instructions provided by the client and/or deadlines specified within a particular job application. Quotations (which may or may not include fast fees) are based on these instructions and therefore deadlines can rarely be changed to accommodate unforseen personal circumstances of the client such as unavailability due to holiday leave, sickness or family crisis. In such circumstances Career Origin will do all things available and possible to achieve changes to deadlines, however, this can incur additional fees and such decisions will be based on staff availability and the current workload of Career Origin. Once our services have been engaged, withdrawal of services for any reason does not automatically warrant the client a refund as the professional consultation and writing services provided by Career Origin have already been undertaken and commenced by staff. Career Origin does provide urgent services up to one day prior to a closing date, however, due to the quality of documentation and services provided by Career Origin no work will be undertaken any later than 12pm one day prior to the closing date of an application. This is to maintain the standard of work provided and to protect the integrity of Career Origin. When developing responses to a Government selection criteria it is advisable that at least one weeks notice is provided.
INTELLECTUAL PROPERTY RIGHTS
Career Origin claims all Intellectual property rights and copyright of all content and design of documentation provided to you for its intended purpose – marketing your skills and abilities in order to obtain employment. You have the right to utilise the documentation provided for your own personal use however publication or duplication for another person or persons is prohibited. Document attachments provided either obligation free and as a paid service remain the property of Career Origin Pty Ltd under the Copyright Act. Any documents provided as a paid service remain the property of Career Origin however, these can be used to assist a client of Career Origin Pty Ltd in pursuing chosen career pathways. Resume documents are locked to ensure that these cannot be reproduced and to protect the data (personal details) of the client. Although Career Origin takes no responsibility if the client has failed to read the terms and conditions, staff will endeavour to inform clients that the resume documentation will be locked and provided primarily in PDF. Word documents will be provided upon request but will also be locked. Selection criteria documentation will be retained in PDF whilst drafting and will then be realised to the client in Word once final approval is provided by the client. Documents which are copied for any other person/s, published publicly or distributed for any other person other than the person in the named document is considered a breach of these rights and will in any way whatsoever will entitle Career Origin Pty Ltd to pursue, to the fullest extent, all necessary legal action and remedies.
PROOFREADING AND APPROVING WORK
Career Origin values each and every client and our aim is to ensure satisfaction with each product and service. We encourage ongoing communication and relationship building with each and every client. Career Origin will endeavour to provide initial drafts between two to five business days from commencement. We require approval prior to final print of documentation. When drafting resumes and other career related documentation we encourage and provide ample opportunity for proofreading and consultation on draft copies. Any changes to documentation following approval and finalisation incurs additional fees. Any alterations to drafted documentation must be provided to Career Origin within four weeks of delivery of the first draft. After four weeks the documentation will be considered complete and further changes will incur a fee in accordance with our current rate. Career Origin will endeavour to make contact with the client but holds no responsbility if the client fails to deliver the requested information which may be required to complete the documentation. Career Origin develops and prepares applications based on the clients individual experience therefore we require client input and personal experiences in order to write a quality application in order to increase the opportunity to achieve the desired results.
Career Origin is a professional Career Development Company, not an information technology expert, provider or instructor. Due to the varying nature of computer word processing software, page/margin settings, printer settings and printer cartridge quality, we cannot guarantee that your documents will appear perfectly on every computer screen or print to the standard we guarantee in our own office. Therefore, Career Origin protects documentation in a PDF format to ensure the integrity is maintained. If your disc or emailed resume on your end cannot be accessed, however, we are most happy to check a provided/purchased disc at our office.
POSTAGE & HANDLING
Career Origin takes all due care when packaging and posting final documentation, guaranteeing the quality of all inclusions such as the paper, folder and CD. Career Origin does not take responsibility for damage caused by Australia Post or failure to deliver. Postage charges are inclusive of professional resume packages. Express Post and Registered Post are available upon request with additional charges to be incurred by the client. Replacement packages can be organised and re-posted for a fee. We recommend that expenses incurred as a result damage or delivery failure be taken up with Australia Post. The current rate for postage and handling for Registered Post is $40.
Any client engaging the services of Career Origin automatically agrees to partake in the receipt of promotional material which is inclusive of but not limited to electronic newsletters, text message campaigns and direct mail promotions. As per relevant legislation Career Origin provides an opportunity for clients to unsubscribe to electronic newsletters and/or contact our office to request removal from promotional listings. Career Origin respects the privacy of all clients and takes due care to ensure the client requests are fulfilled at all times.
CODE OF CONDUCT
Career Origin is presently working on a Code of Conduct policy to ensure services to clients are provided at the highest level of professionalism and with integrity at all times. The Code of Conduct will outline procedures for dealing with complaints, conduct toward clients and conduct toward staff. Career Origin holds client relationships in high regard and will seek the best possible outcome in all situations.